Contact NearlyTeacher support
Email us with a short description of the problem, the device type, and what you expected to happen. Do not send passwords, full authentication tokens or unnecessary information about a child.
Sign-in or synchronisation help
- Confirm the device has a working connection before the first sign-in.
- Use the email address associated with the authorised NearlyTeacher account.
- If the app reports that it is offline, reconnect and reopen it before retrying.
- Offline progress remains on the device and should synchronise after connectivity returns.
Report a question problem
Include the subject, year group, question text or question number, and a description of the suspected issue. Do not include another learner's information.
Privacy choices
An authorised account holder can request access, correction, export or deletion of account information through the NearlyTeacher website. Account deletion is not performed inside the student mobile app. Email us with the subject “NearlyTeacher privacy request”; we will verify identity and authority over a learner profile before acting.
To request account closure, follow the Account & data deletion instructions.
Useful information
Read the Privacy Policy and Terms of Service.